Responsible for overall performance of assigned group of franchisees.
Answer operational questions and issues from franchisees and technicians.
Assist in monitoring overall customer satisfaction.
Maintain communication with all franchise owners on a regular basis.
Analyze franchisee performance and provide feedback, guidance, training and encouragement in order to impact results.
Assist in the developing of new operations procedures and policies.
Assist training department with new franchisees and ongoing training.
Conduct and attend regional meetings for assigned regions.
Responsible for the management, delivery and development of work within your area of responsibility.
Participate in budget planning and manage approved budgets in line with company’s financial procedures.
Ensure that all case, financial and administrative records and files are maintained to a high standard.
Ensure that all policy and procedures, legislation and statutory guidelines are being fully implemented within your area of responsibility and where necessary developing new policy proposals.
Ensure that quality and best practice are adhered to in all aspects of the work.
Ensure implementation of outcomes tools and recording systems.
JOB SKILLS AND REQUIREMENTS
Leadership Skills:Regional managers have to keep their employees motivated, resolve conflicts and make hard decisions. A successful regional manager is a good leader.
Time Management:Regional managers work with multiple stores and managers across a large region, driving many miles to coordinate in-store visits and reviews. Regional managers might have to create schedules, order supplies and write reports. Time management is essential to make sure everything gets done.
Math and Budgeting:Regional managers are expected to keep and maintain a budget for the region, and make sure local stores are staying on budget as well. Confidence in using math skills to make sure you know where your company’s money is going.
Analytical Skills:Regional managers are in charge of hiring new store managers, and being a good judge of character will help ensure that the right people are being hired. Analytical skills are needed to solve problems that may come up during a typical work day.
Decision-Making Skills:The buck stops with you. Whether it is dealing with employees, management or vendors, regional managers will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to success.
Speaking and Writing:Regional managers do a lot of communicating. This might be in front of a group of employees, or in a meeting with management. Regional managers might be called upon to write reports, recommendations, or reprimands. Great verbal communications and writing skills will help in any of these scenarios.
Degree in Education, Social Work, Psychology, Social Science, Management or other related area
Highly motivated person with excellent interpersonal, staff management and organizational skills
At least 6years business/sales experience, with at least 3 years in a managerial role.
Strong communication skills.
Training and facilitation skills
Willing to travel
Clean driving license
3 years’ experience
Membership of a Professional body will be an advantage