Key Performance Areas
| Job Purpose: |
Works with customers to understand their needs in order to guide them towards the most appropriate product and agree sales. Identifies and manages prospects.
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
Maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at exhibitions; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer’s requirements and interests; matching requirements and interests to various models.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; explaining warranties and services to customers.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Skills: Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge.
|Job Category||Feature description|
|Job Type||Feature description|
|Working Experience||at least 3 years’ experience|
|Qualification||Membership of a Professional body will be an advantage|
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